Back to Insights
    Manufacturing
    Technology
    Sales Cloud
    Accelerator

    Account-Centric Salesforce for a Global Engineering & Project Management Consultancy

    Replacing an under-utilised CRM with an accelerator-led Sales Cloud — account 360°, BANT qualification, bid management and leadership analytics, live in 4 weeks.

    4 wks
    Go-Live

    From demo to production on our pre-built accelerator

    1
    Account 360°

    Stakeholders, deals, contracts & documents unified

    100%
    BANT-Qualified Pipeline

    Scientific opportunity scoring & prioritisation

    Adoption-First
    Delivery Focus

    Best practices over custom build

    Client Overview

    Our client is a global engineering and project management consultancy serving the oil & gas, refining, petrochemicals, chemicals and process industries. They deliver large, multi-year engineering, procurement and construction-management programmes for blue-chip industrial customers — a deeply account-centric business built on solution selling, long-term contracts and trusted relationships with multiple stakeholders inside every customer organisation.

    Global Delivery
    Projects across multiple geographies
    Large Enterprise Deals
    Long-cycle, multi-stakeholder solution selling
    Long-Term Contracts
    Multi-year industrial programmes

    The Challenge

    A legacy CRM existed — but adoption was low, sales weren't getting value, and leadership had no data to drive decisions on a complex, account-centric business.

    Under-Utilised Legacy CRM

    A previous CRM was in place but barely used — it didn't help sales execute, and leadership couldn't get the data to make decisions.

    Large, Complex Accounts

    An account-centric business with large enterprise customers, sizeable deals and multiple stakeholders driving every buying decision.

    Long Sales Cycles

    Solution-selling cycles spanning months — without structured stages, SLAs and prioritisation, deals slipped silently.

    Heavy Internal Collaboration

    Bid teams, SMEs, delivery leads and commercial all needed to co-create proposals — fragmented across email and shared drives.

    Contracts & Documents Scattered

    NDAs, MSAs, contacts and key contractual artefacts lived across inboxes and folders — no single contractual source of truth.

    No Scientific Deal Qualification

    Opportunities competed for attention without an objective rating model — priority was based on sentiment, not signal.

    The Solution: Account-Centric Sales Cloud

    A pre-built KVP accelerator tuned to a solution-selling, account-centric motion — from account 360° to BANT, bid management, contracts and leadership analytics.

    Account Management

    • Account 360° with hierarchy & stakeholder map
    • Whitespace, share-of-wallet and engagement view
    • Long-term contract & renewal tracking
    • Account team governance across regions

    Opportunity Engagement

    • Stage-gated solution-selling process
    • Opportunity SLAs to keep deals moving
    • Stakeholder mapping & decision-maker view
    • BDM targets vs. actuals on every record

    Internal Bid Preparation

    • Structured bid workflow across SMEs & commercial
    • Similar past project experience surfaced on opportunity
    • Reusable proposal & estimation collateral
    • Cross-functional collaboration in one workspace

    BANT Sales Process

    • Budget, Authority, Need, Timeline scoring built-in
    • Objective opportunity rating & prioritisation
    • Forecast confidence by qualified pipeline
    • Coaching prompts for sales managers

    Contracts & Documents

    • Central NDA, MSA & contact repository
    • Document versioning linked to accounts & deals
    • Payment schedule & milestone tracking
    • Audit-ready commercial visibility

    Leadership Analytics

    • BDM target vs. actual dashboards
    • Pipeline coverage by BANT score
    • Account engagement & contract health KPIs
    • Single MIS for management decisions

    Why the Customer Chose KVP

    A working accelerator they could see, touch and adopt — not a long custom build.

    Pre-Built Accelerator Fit

    We demoed the exact solution, reports and dashboards that addressed their challenges — no slideware, working software.

    Live in 4 Weeks

    Accelerator-led delivery compressed the timeline from quarters to weeks, with leadership analytics from day one.

    Best-Practice Led

    Our focus was mapping challenges to proven practices, clean data migration, training and leadership enablement.

    Live in 4 Weeks

    Accelerator-led delivery, focused on adoption — not customisation.

    1
    Solution Demo & Fit
    Week 0

    Exact-fit demo on pre-built accelerator validates the solution

    2
    Discovery & Map
    Week 1

    Map challenges to accelerator, identify minimal gaps

    3
    Configure & Migrate
    Week 2

    Tune accelerator, migrate accounts, contacts, deals & docs

    4
    Train & UAT
    Week 3

    Role-based training, best-practice playbooks, business UAT

    5
    Go-Live & Adopt
    Week 4

    Production cutover, analytics enablement, hyper-care

    The Outcome

    One platform, one process, one number — and a sales team that actually uses it.

    Decision-Ready Leadership

    Management finally has live dashboards on pipeline, BANT-scored deals, BDM performance and account engagement.

    Synchronised Operations

    Sales, bid teams, SMEs and commercial work off the same account, opportunity and contract record.

    Higher Win Probability

    Past project relevance, BANT qualification and SLA-driven engagement lift solution-selling win rates.

    Adoption Over Customisation

    Because the accelerator already fit, effort went into adoption, best practices and analytics — not custom build.

    What's Next: AI-Powered Account Engagement

    With the foundation in place, the customer is now evaluating AI to elevate account engagement and scale relationships across long-term enterprise customers:

    • AI-driven cross-sell and upsell suggestions on every account
    • AI-generated account plans and next-best-actions for BDMs
    • AI proposal generator using past wins, SME content and account context
    • Deeper stakeholder relationship intelligence across customer org charts
    • Elevating account engagement to scale long-term relationships with AI insights

    Replace an Under-Utilised CRM in Weeks, Not Quarters

    Talk to our team about our account-centric Sales Cloud accelerator — built for solution selling, long-cycle deals and account engagement at scale.

    Talk to a Sales Cloud Expert

    We value your privacy

    We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can choose which cookies you'd like to allow. Learn more