Centralising all new property onboarding process for a large mid-market hospitality aggregator that brings over 100 independent hotels and 4,500 keys with operations across 50 cities under one strong, unified brand.
Independent Hotels
Keys Under Management
Cities Across India
Weeks to Go-Live
A large mid-market hospitality aggregator that brings over 100 independent hotels and 4,500+ keys under one strong, unified brand. Operating across 50+ cities in India, the group partners with independent hotel owners to provide brand affiliation, operational standards, and centralized management — enabling consistent guest experiences at scale.
As the hotel group scaled its partner network, the absence of a centralized system created significant operational gaps in managing B2B partner relationships:
Partner leads, onboarding status, and contract details were managed in disconnected spreadsheets with no single source of truth.
Leadership had limited visibility into partnership opportunities, negotiation stages, and regional distribution of the partner network.
Signed agreements, MOUs, and contractual documents were stored across email threads and local drives without governance.
No standardized process for capturing, qualifying, and converting partner leads into formal hotel partnerships.
KVP implemented Salesforce CRM as a single system of record for B2B partner management, covering the entire lifecycle from lead capture to contract execution.
Structured capture and qualification of B2B hotel partner leads with ownership assignment, status tracking, and automated conversion into partner accounts.
Detailed partner profiles with region, property details, relationship information, and key stakeholder management for decision-makers at each partner organization.
End-to-end partnership opportunity tracking covering negotiation stages, deal status, and pipeline progression through to closure.
Centralized repository for signed agreements, MOUs, and related documents linked to partner accounts for easy access and governance.
3 executive dashboards and 15 standard reports covering user-level pipeline, leadership overview, and region-wise property distribution.
A rapid 4-week agile implementation designed for minimal business disruption and fast time-to-value.
Validated scope, finalized field layouts, defined access model, and configured the Salesforce org.
Configured standard objects, validations, reports, and dashboards. Migrated master data including Leads, Accounts, and Contacts.
Conducted 2 end-user training sessions and 1 admin training session, followed by production go-live and adoption support.
Continuous enhancements, reporting improvements, and optimization to maximize long-term Salesforce value.
Eliminated spreadsheet dependency with a centralized CRM for all partner data and interactions.
Leadership gained clear visibility into partner pipeline, conversion metrics, and regional distribution.
Structured storage and easy retrieval of all signed agreements and MOUs against partner accounts.
Consistent partner onboarding process from lead capture through qualification to account creation.
Region-wise dashboards for property distribution, partnership status, and opportunity pipeline.
Go-live in just 4 weeks with structured training ensuring high user adoption from day one.
200+ implementations across industries with deep expertise in Sales Cloud, CRM design, data governance, and scalable architecture.
Trusted by leading hotel brands including multi-property groups, luxury resorts, and hotel chains for CRM, sales automation, and MICE management.
Deep understanding of hotel sales structures, partner engagement models, multi-property reporting, and B2B relationship management in hospitality.
Fast time-to-value with agile delivery, minimal disruption to operations, and long-term partnership approach for continuous optimization.
Let us help you implement a Salesforce CRM that brings structure, visibility, and governance to your hospitality partner ecosystem.